Privacy Policy

1. Privacy at a Glance

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. For detailed information on data protection, please refer to our privacy policy set out below.

Data processing on this website is carried out by the website operator. You can find their contact details in the “Note on the responsible party” section of this privacy policy.

Your data is collected in part by you providing it to us. This may, for example, be data you enter in a contact form. Other data is collected automatically, or with your consent, by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.

Some data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior. Where contracts can be concluded or initiated via the website, the data transmitted is also processed for contract offers, orders, or other requests.

You have the right to obtain, free of charge, information about the origin, recipient, and purpose of your stored personal data at any time. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You are welcome to contact us at any time regarding this or any other questions about data protection.

When you visit this website, your browsing behavior may be evaluated statistically on an anonymized, cookie-free basis. Details on this can be found in the “Vercel Web Analytics” section further below in this privacy policy.

2. Hosting

This website is hosted externally. The personal data collected on this website is stored on the servers of the hosting provider. This may primarily include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website access data, and other data generated via a website.

External hosting is carried out for the purpose of fulfilling contracts with our prospective and existing customers (Art. 6(1)(b) GDPR) and in the interest of a secure, fast, and efficient provision of our online services by a professional provider (Art. 6(1)(f) GDPR).

Our hosting provider will only process your data to the extent necessary to fulfill its service obligations and will follow our instructions with regard to this data.

We use the following hosting provider:
Vercel Inc.
440 N Barranca Ave #4133
Covina, CA 91723
USA

Data processing agreement: We have entered into a data processing agreement (DPA) for the use of the service named above. This is a contract mandated by data protection law that ensures this provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General Information and Mandatory Notices

Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various pieces of personal data are collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

Please note that data transmission over the internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data from access by third parties is not possible.

Note on the Responsible Party
The party responsible for data processing on this website is:

Rezkallah Samaan / KlickWert AI-Solutions
Hesterberg 61
24837 Schleswig
Phone: +49 157 5181 3387
Email: rezk@klick-wert.com

The responsible party is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Storage Duration
Unless a more specific storage period has been named within this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion will take place once those reasons no longer apply.

General Information on the Legal Basis for Data Processing on This Website
If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR. If your data is required for the performance of a contract or the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if this is necessary to fulfill a legal obligation, on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest under Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.

Recipients of Personal Data
In the course of our business activities, we work with various external parties. This sometimes requires the transfer of personal data to these external parties. We only pass on personal data to external parties if this is necessary for the performance of a contract, if we are legally obliged to do so, if we have a legitimate interest under Art. 6(1)(f) GDPR in the disclosure, or if another legal basis permits the data transfer. Where we use processors, we only pass on our customers' personal data on the basis of a valid data processing agreement.

Revocation of Your Consent to Data Processing
Many data processing operations are only possible with your express consent. You may revoke any consent already given at any time. The lawfulness of any data processing carried out prior to the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)
If data processing is carried out on the basis of Art. 6(1)(e) or (f) GDPR, you have the right at any time, for reasons arising from your particular situation, to object to the processing of your personal data; this also applies to profiling based on these provisions. If you object, we will no longer process your affected personal data, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims (objection pursuant to Art. 21(1) GDPR).

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing purposes; this also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for direct marketing purposes (objection pursuant to Art. 21(2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work, or place of the alleged violation. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedy.

Right to Data Portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent technically feasible.

Access, Rectification, and Erasure
Within the framework of applicable statutory provisions, you have the right at any time to free information about your stored personal data, its origin and recipients, and the purpose of the data processing, and, where applicable, a right to rectification or erasure of this data. You are welcome to contact us at any time regarding this or any other questions relating to personal data.

Right to Restriction of Processing
You have the right to request the restriction of the processing of your personal data. You may contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data was/is unlawful, you may request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you need it to exercise, defend, or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of erasure.
If you have lodged an objection pursuant to Art. 21(1) GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may – with the exception of its storage – only be processed with your consent, or for the establishment, exercise, or defense of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or a member state.

SSL/TLS Encryption
For security reasons and to protect the transmission of confidential content, such as inquiries you send to us as the site operator, this site uses SSL/TLS encryption. You can recognize an encrypted connection by the fact that the browser's address line changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Objection to Promotional Emails
We hereby object to the use of contact details published as part of the legal notice obligation for the purpose of sending unsolicited advertising and information materials. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising material being sent, for example via spam emails.

4. Data Collection on This Website

Cookies
This website does not use cookies. Cookies are small data packages that do not cause any damage to your device. Should we use cookies at a later time, we will inform you at this point about which cookies these are, what they are used for, and how long they are stored.

Vercel Web Analytics
We use Vercel Web Analytics for anonymized reach measurement (e.g. number of visits, pages accessed, approximate origin). The service does not use cookies, does not use persistent identifiers, and does not create individual user profiles; IP addresses are only used briefly for processing and are not permanently stored. The legal basis is our legitimate interest in analyzing and improving our website (Art. 6(1)(f) GDPR). Provider: Vercel Inc. (address see item 2).

Contact Form
The contact form on this website does not transmit any data to our servers: when you submit it, your own email program opens with the prepared message, which you then send yourself. Only when you contact us this way, or directly by email, phone, or fax, is your request — including any personal data resulting from it (name, contact details, message content) — stored and processed by us for the purpose of handling your inquiry. We do not pass on this data without your consent.

This data is processed on the basis of Art. 6(1)(b) GDPR, provided your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), provided this was requested; consent can be revoked at any time.

Contact inquiries you send to us remain with us until you ask us to delete them, revoke your consent to storage, or the purpose for storing the data no longer applies (e.g. after your inquiry has been fully processed). Mandatory statutory provisions — in particular statutory retention periods — remain unaffected.

Use of Chatbots and Artificial Intelligence
We use an AI-powered chatbot on our website that automatically answers visitor inquiries about our services. When you interact with the chatbot, the AI used analyzes the content of your message in order to generate an appropriate response. In doing so, the AI processes the content of your message, including any personal data it may contain, as well as technical metadata (e.g. IP address, device information). The data you enter in the chat remains with us or the chatbot provider until you ask us to delete it, revoke your consent, or the purpose for storing the data no longer applies.

Use is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the most efficient possible customer communication using modern technical solutions.

We use the following AI application:

Claude (Anthropic API)
We use Claude (Anthropic API) for our customer communication in the chatbot. The provider is Anthropic PBC, 548 Market Street, PMB 90375, San Francisco, CA 94104, USA. If you contact us via the chatbot, your inquiries, including metadata, may be transmitted to and processed on this provider's servers in order to generate an appropriate response.

5. Audio and Video Conferencing

For communication with our customers, we use, among other things, online conferencing tools. The specific tool we use is listed below. If you communicate with us via video or audio conference over the internet, your personal data will be collected and processed by us and by the provider of the respective conferencing tool.

The conferencing tools collect all data that you provide/use in order to use the tools (email address and/or your phone number). Furthermore, the conferencing tools process the duration of the conference, the start and end (time) of participation in the conference, the number of participants, and other “context information” related to the communication process (metadata).

Furthermore, the tool's provider processes all technical data required to carry out the online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speakers, and the type of connection.

If content is exchanged, uploaded, or otherwise provided within the tool, this is also stored on the servers of the tool provider. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared while using the service.

Please note that we do not have full control over the data processing operations of the tool used. Our options are largely determined by the respective provider's corporate policy. Further information on data processing by the conferencing tool can be found in the privacy policy of the tool used, which we have listed below.

Purpose and Legal Basis
The conferencing tool is used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6(1)(b) GDPR). Furthermore, the use of the tool serves to generally simplify and speed up communication with us or our company (legitimate interest within the meaning of Art. 6(1)(f) GDPR).

Storage Duration
Data collected directly by us via the video and conferencing tool is deleted from our systems as soon as you ask us to delete it, revoke your consent to storage, or the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected. We have no influence on the storage duration of your data stored by the operator of the conferencing tool for its own purposes. For details, please contact the operator of the conferencing tool directly.

Conferencing Tool Used

Google Meet
We use Google Meet. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Details on data processing can be found in Google's privacy policy: https://policies.google.com/privacy?hl=en.

The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards for data processing carried out in the USA. Every company certified under the DPF commits to complying with these data protection standards. Further information is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.